The mediator for the Nice Côte d’Azur metropolitan area

You can contact the Mediator of the Nice Côte d’Azur Metropolis (NCA) if a commercial dispute with the Lignes d'Azur public transport authority could not be resolved, following a prior complaint submitted directly to the relevant services.

PLEASE NOTE: Fines do not fall under the jurisdiction of the NCA Mediator, in accordance with the mediation regulations of October 13, 2022, adopted by the Metropolitan Bureau on October 6, 2022.

For all other disputes (not related to fines), you can contact the NCA Mediator:

  • By filling out the online mediation request form: Médiation Nice Côte d’Azur

  • By mail:
    Le Médiateur de la Métropole Nice Côte d’Azur
    CS 31010
    06049 Cedex

  • By phone: +33 (0)4 97 13 56 44

  • During open office hours at the mediation service offices, 8 avenue Félix Faure, 06300 Nice, 7th floor:
    Mondays from 2:00 PM to 5:00 PM
    Wednesdays from 9:00 AM to 12:00 PM

Your mediation request must be as detailed as possible and include supporting documents, such as a copy of your initial complaint and any response received.

For fines:
If your fine is less than 3 months old, your dispute must first be sent by post to:
Bureau des infractions
Régie Lignes d'Azur
2 boulevard Henri Sappia
06100 Nice

If your fine is more than 3 months old or as a last resort, you should send your complaint to the Public Prosecutor (OMP) at the following address:

OFFICIER DU MINISTÈRE PUBLIC (OMP)
BP 1669 SERVICE RÉCLAMATIONS
06012 NICE Cedex

You can find all relevant information about the Mediator of the Nice Côte d’Azur Metropolis at the following link: Médiateur de la métropole - Métropole Nice Côte d'Azur .