FAQ - Assistance, Safety and Lost & Found

RLA is not responsible for objects or luggage transported by travellers.

If an object has been forgotten on:

• Lines 1 to 19 (except line 9), line B, lines 20, 21, 30, 32, 33, lines 35 to 38, lines 57, 64, 66, 70, 81, 97, 98, 99, Cadam Est: contact the customer relations centre on 08 1006 1006.
• Lines 9, 41, 42, 44, 45 (summer), 47, 49, 54, 55, 58, 60, 61, 62, 63, 74, 72, 73, 75, 76 and the Coeur de Vence shuttles: contact TCA on 06 20 42 73 80.
• Lines 19, 31, 34, 50, 51, 52, 85, 86, 88: contact SUMA on 06 21 31 71 19.
• Lines 22, 59, 67, 68, 69, 77, EXP4: contact SUMA on 06 21 31 71 13.
• Lines 43, 75D, 90, 91, 92, 93, the valley lines 741 to 745, inter-village shuttles, Auron shuttles, Isola Village shuttles, Isola 2000 internal shuttle, specific lines C, K, R, V, Château school line, CADAM Nord lines, Exp2 and Exp3: contact SANTA on 04 93 13 50 71.
• For lines 89 and C89, C1, C2, C3, C4, C5, C8, C11, C13 and C49: contact Mouv-Idée on 06 35 18 85 48.
• For lines C6, C7, C10, C40, C41, C42, C43 and C44: contact TANP on 06 67 88 05 48.
• For lines C32, C34, C35, C36 and C45: contact Autocars Vallées d'Azur on 06 07 47 86 68.
• For the Mobilazur service: contact 04 93 54 58 18.

If you have lost your object more than a week ago, contact the Municipal Police lost-and-found service on 04 97 13 44 10 (cost of a local call).

Have you found an object on the Lignes d'Azur network? Go to the Espace Mobilités in Nice, or drop the object directly off with the attendant of your Parcazur. It will then be handed over to the lost-and-found service.

In the event of an accident with one of our vehicles, the procedures differ depending on the operator:

• For bus lines: 5, 6, 7, 8, 11, 12, 14, 15, 16, 17, 18, 20, 21, 30, 31, 32, 33, 35, 36, 37, 38, 57, 64, 76, 82, CADAM Est, specific lines V and 75D and tram lines 1, 2, 3 and B, the driver and third party exchange identities, then arrange an appointment with the accident department to settle the dispute.
• For buses on other lines, an amicable accident report will be drawn up.

For safety reasons, driver-fare collectors are only authorised to pick up and drop off passengers at the official bus stops of the Lignes d'Azur network.

You can submit all your comments on the Lignes d'Azur website via the contact form. You can also send a message on the official Lignes d'Azur Facebook page.

The doors close automatically and do not depend on driver intervention. Various devices detect the movement of travellers near the doors; if no movement is detected for 3 to 4 seconds, the doors close.

On the tram, to ensure that the door remains open, it is recommended to press the (red) button again just before boarding or alighting the vehicle.

You should note the time, the line, the stop, the vehicle number and any other information that may be useful.

File a complaint at the nearest police station.

Inform Lignes d'Azur of the circumstances by telephone (08 1006 1006) or by post (RLA, 2 Boulevard Henri Sappia, 06 100 NICE).

Many stops are located at an intersection with traffic lights. Priority lights are granted to public transport. The priority-light command is carried out automatically after the doors are closed and locked.

The short time before the green light is obtained does not allow the driver to reopen the doors without risking losing a complete light phase and causing a delay that would affect the whole network. The illuminated door-opening request buttons are no longer active during this period and remain off.

You can make a report using the contact form, by choosing the reason "Report".

For your request, you will need to send us a complaint via the contact form.

• Directly at one of our commercial agencies, upon presentation of a sales receipt.
• On your website, by filling out the contact form.

Yes, it is possible to be informed of Lignes d'Azur network events on:

• The Lignes d'Azur website (Traffic Info tab)
• The official Lignes d'Azur Threads account
• The official Lignes d'Azur Facebook page
• Lignes d'Azur application: go to the App Store or Google Play

Vehicles equipped with air conditioning do not allow the driver to adjust the programming of this system, which automatically manages the ambient temperature in the vehicles according to preset standards.

On buses, in the event of an air conditioning breakdown, it is possible to ask the driver to open the vehicle's ventilation flaps (the windows of an air-conditioned vehicle cannot be opened except in special cases).

On trams, an alert is immediately sent to the PCC (Control Centre) which will trigger the necessary measures as soon as the carriage arrives at the "Henri Sappia" terminus.